1.Your satisfaction is our pursuit. So if there is anything to make you unsatisfied,(including our product and service, or other thing).Please contact us to serve you again before you put the order to dispute, we will try our best to solve the problem for you. 2.If you are satisfied with our items and our service, please leave a Postive Feedback (5 stars) for us,it is very important for us. 3.If you have any quality and logistics issues, please contact us and we will compensate you for your losses. 4.We will ship the dildo with Sturdy carton, no people knows what's in it, we will declare it as silicone products for custom, your personal privacy will be well protected.