HAIR INFORMATION Brand Name: Alororo Hair Hair Style: Synthetic Hair Extensions Hair Color: 10Colors Available Hair Length: 20inch Hair Weight: 140g/PCS Hair Material: High Temperature Fiber Delivery time: Free shipping (10-25 working days); DHL(5-7 working days) 1. Why does my hair become tangled? The hair would become tangled due to dryness, oil & dirt build-up,salt water and not combing(wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions. 2.Why dose the hair shedding? After the new product was produced, there will have some floating hair on it, so when your first using, the floating hair will fall out. Hope you can understand. 3.Can I wash & blow-dry the hair? Of course, you can wash them as your own, you can use mild shampoo and conditioner. We also recommend to use a hair treatment on them every few weeks, because the hair is not attached to your scalp.Using a treatment hair mask will need to wash your hair too much, about every 3 weeks. The hair can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair dry naturally after washing them. 4. Can I dye & Perm the hair? The wigs can not dye, it is hard to do by yourself; please do not try it. If perm the hair, please ask seller's advice first. 5. When will you ship my parcel out after I paid for my order? There will be a 24- hour payment verifying time by , we will ship the goods within 24-48 hours after the verifying time.