Due to the international transportation, it is inevitable that the outer packing is a little deformed. If you mind, please contact customer service and pay extra freight. The products can be packed in box. The New Manual Heating has came Method of use: 1, After pushing into the body, turn on the power starts to be used when the LED light becomes constant 2, ON / OFF: Touch the switch for 2 seconds 3, Switch heating / keep warm : Press twice 4, If don't operate, it will turn off automatically after 30 minutes to prevent over heating Feedback 1.Positive Feedback (5 stars) is very important to us, please leaving your long positive feedback and 5 stars Once you show us the screenshot of both 5 stars,we will give you $1 DISCOUNT for your next order. 2.If you do not satisfied our products,please contact us before you leave any negative feedback,we guarrantee we will try our best to slove the problems. 3.If you share our product link on your SNS,Itao or Facebook, we will also give your 10 OFF DISCOUNT or A GIFT for your next order. Shipping 1.Preparing Time: we need 1-5 working days to prepare your order according to our numerous orders every day. 2.Free Shipping For Most countries in the world 3.We will declare your item to customs as a "Pet Toy" or "Plastic toys". 4.Our external packing is a bag, as a following picture, bubble bags, bubble wrap or plastic bags Note: 1.We can not accpet the exchange the personal information or canceling after your order has been shipped. 2.We can not send your order if you have not write the phone number and post code. Our Guarantee 1.If you are not satisfied with the quality of the products you purchased, you can return or exchange your items within 10 days from the delivered date. 2.You need to provide us tracking number for returned item. Our Request 1.Items received within 10 days from the delivered date. 2.Items received unused, undamaged and in original package. 3.Return shipping fee is paid by buyer.